- General Information
All orders are subject to product availability. If an item is unavailable at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
For machines and bundle packages, we will ensure that signature on delivery is required.
- Delivery Location
Items offered on our website for free delivery are only available for delivery to addresses in Australia. Any shipments outside of Australia will incur additional shipping charges, which will be quoted upon request.
- Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to ship your order within 2 business days of the date of your order. Business days means Monday to Friday, except holidays.
Please note we do not ship on weekends.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments if there are multiple items ordered.
- Shipping Costs
Shipping costs are free for orders over $100.00. For orders under $100.00, the shipping costs will be calculated before you complete your order.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
- Damaged Items in Transport
All care is taken to ensure products are shipped safely and without damage. We take no responsibility for items damaged in transit, and the carrier may be held liable for any damage to items shipped.
Shipping and Title. synergysleep.com.au will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when synergysleep.com.au delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. If shipping to a business or company address please include business/company name and attention goods to your personal name. Title to software remains with the licensor of the software. Your use of the software is subject to license agreements applicable to the software. You must notify synergysleep.com.au of missing or damaged items in your order within five (5) days after you receive your product.
*If your shipping address Is an apartment number or unit number it may be beneficial to have your item shipped to an address where the Australia Post delivery person can knock on your door and hand you the item directly. Workplaces are often the best alternate shipping address for your item as someone is likely to be able to receive the parcel in person.
*If you have no alternate address and you aren’t home when the package is being delivered you may receive a card in your mailbox letting you know to collect your parcel at your nearest Post Office. Should you not receive a card and your item is taking an extended amount of time to reach you it may require you to call your local Post Office and check to see if it is awaiting your collection. *You must show sufficient photo ID to collect your parcel from the Post Office.